customer focus consulting

My customer focus consulting brings results

Who my clients are

Companies who realize
that they must distinguish themselves from the competition through an exemplary focus on customer and employee needs and satisfaction, while ensuring that their standards remain at or above the level of the competition.

I partner with clients to achieve these goals.

What I Do
Represent the voice of the customer, help maintain customer focus and act as an objective organizational catalyst.
Help orchestrate and implement performance enhancing Customer Focus initiatives and processes, and weave them into the present modus operandi.
Assess opportunities and needs for alignment of mission, vision, values, strategy, structure, systems, individual style and skills.
Interim management, to fill a temporary vacancy and/or ramp up customer focus initiatives (in selected geographical areas).
as heard on american airlines