Effective customer retention consulting
What It Does …

Through customer retention consulting, the voices of the customers are heard and become a shared focus across the organization. This then drives what is done - and how - through collaboration across traditional functional barriers.

How You Know You Need It…
Insufficient or no client satisfaction measurement.
No platform for a data-driven improvement plan.
No measurement for each interface with customers.


home | what i do | differentiators | key themes | voice of the customer | focus alignment | results | when i can help | services | experience | credentials | testimonials
articles | customer service seminars | customer retention techniques
service quality improvement | service quality techniques
customer satisfaction measurement | request info | contact