What It Does
Linking the customer to results leads to observable, measurable
improvement of what matters to the customer - their own satisfaction.
Results are managed with relevant methods and metrics.
How You Know You Need It
Organization is focused on service quality improvement programs
rather than on outcomes (activities versus results focus).
With customer satisfaction consulting, you'll see results
Companies can reap significant rewards through consulting
on issues that are important to the people they serve; this
is what a client CEO had to say:
"You have helped us stay focused and achieve results.
You have given us the 'science and the art'you should
write a case study about this."