Canadian customer service consultant
For management consulting companies, seek Customer-Focus
Experienced management consulting

I have worked hard, as an independent consultant, and with several management consulting companies, to have a noticeable impact on the client organizations I serve. My work benefits their people, their customers and their shareholders.

Experience with management consulting companies, and as an independent consultant, gives Eric an extensive background in the field. He has more than 25 years of international work experience, first in advertising and marketing, and during the last fourteen years in management consultation; including service quality and customer focus consultation, marketing strategy, and research. In addition to clients in the United States, he has worked for Canadian, Mexican, South Korean, Italian, Austrian, Belgian and Dutch clients.

At Coopers & Lybrand Consulting, Eric helped set up and develop the successful Center for Excellence in Customer Satisfaction.

A Dutch native, Eric graduated from Nijenrode Business School in Holland and then studied Marketing at the University of Colorado as a Fulbright Exchange Student.

Eric served as President of the Toronto chapter of the American Marketing Association, and is a member of the Strategic Leadership Forum.

Clients Served
  • Aetna Insurance (U.S.)
  • Bank of Montreal, Corporate Banking
  • Bombardier, Business Aircraft Division
  • Borealis Plastics (Belgium & Austria)
  • Canada Post Corporation
  • Castek (Software)
  • CEMEX (Mexico)
  • Crowntek Business Centers
  • Dow – Building Materials
  • Enbridge Consumer Gas
  • Fidelity Investments Canada
  • Fidelity Investments Institutional Services (U.S.)
  • FundSERV
  • Gilbey Canada (United Distillers & Vintners)
  • HYPN (Advertising Media Management)
  • IBM
  • Jade Tours (A Jardine Matheson Business)
  • John Deere
  • Kinectrics (Formerly Ontario Hydro Technologies)
  • Lipton (Unilever Canada)
  • Markel Insurance Company
  • Marathon Realty – Office Buildings Group
  • Maritz Canada
  • Morrison Hershfield (Consulting Engineers)
  • Motorola Cellular
  • National Ballet of Canada
  • Noranda – Norbord Industries
  • Ontario Hydro
  • Reitzel Rentals (Construction Equipment)
  • Rotman School of Management - Executive Development (University of Toronto)
  • RPM Technologies Corporation (Software)
  • SABA Adhesives (Holland)
  • Samsung Electronics (Korea)
  • Scholastic Book Clubs (U.S.)
  • SmithKline Beecham Pharma
  • SKF Canada
  • St. Joseph Health System Mission Hospital (U.S.)
  • Tetra Pak Canada
  • University of California (U.S.)
  • Vetriceramici (Italy)
  • World Wildlife Fund of Canada
  • Yale University (U.S.)